Privacy Policy

DecisionOps is a product operated by Ellvero Technologies Private Limited ("Ellvero", "we", "our", or "us"). This Privacy Policy explains how we collect, use, store, and protect information when you use the DecisionOps platform.

1. Information We Collect

a. Account Information

When you create an account or organization, we may collect:

• Name
• Email address
• Organization name
• Role and permissions within the organization

b. Decision Content

DecisionOps stores content that you or your organization voluntarily provide, including:

• Decision titles, context, rationales, and alternatives
• Superseded decision history
• Tags and metadata

This content is owned by your organization.

c. Usage and Audit Data

To maintain security and accountability, we collect:

• Timestamps of actions
• User identity associated with actions
• Access and activity logs

d. Technical Information

We may collect limited technical data such as:

• IP address
• Browser type
• Device information
• Session identifiers

This data is used for security, reliability, and debugging.

2. How We Use Information

We use collected information to:

• Operate and maintain the DecisionOps platform
• Provide audit trails and access control
• Secure the platform and prevent unauthorized access
• Improve reliability and performance
• Comply with legal and regulatory obligations

We do not sell or rent your data.

3. AI-Assisted Drafting (Important)

DecisionOps may offer optional AI-assisted features to help structure unstructured notes into draft decision content.

• AI features are assistive only
• AI does not make decisions
• AI-generated drafts are not automatically recorded
• Users must review and explicitly approve all decisions before recording

We do not use customer decision data to train public AI models.

Organizations may disable AI features entirely.

4. Data Storage and Security

We implement reasonable administrative, technical, and organizational measures to protect your data, including:

• Role-based access control
• Immutable decision records
• Secure infrastructure and access logging

No system is 100% secure, but we design DecisionOps for high-trust and audit-sensitive environments.

5. Data Retention

Decision records are retained according to your organization's usage of the platform.

Because DecisionOps is designed as a system of record:

• Decisions cannot be edited or deleted
• Decisions may only be superseded to preserve historical integrity

Account and audit data may be retained as required for security and compliance.

6. Data Sharing

We do not share customer data with third parties except:

• When required by law
• To trusted infrastructure providers under confidentiality obligations
• With your explicit consent

7. Your Rights

Depending on applicable law, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request account deletion (subject to record-keeping requirements)

Requests can be made by contacting us at the address below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or via email.

9. Contact Us

Ellvero Technologies Private Limited
Email: privacy@ellvero.com
Website: https://decisionops.app